All shipping is based upon availability. Standard shipping time is 2-4 weeks. Back ordered items will be shipped between 4-6 weeks from the date of order. should the item be back ordered you will receive an email letting you know. You have seven days to decide whether you wish to keep the uniform ordered. This means for seven days the garment may be in your possession. After that time you may return the items and request a credit that will be valid for one year. We understand that the customer cannot control transportation schedules; therefore, transport time is over and above the seven days. If the customer has abide by the terms and wishes a refund/exchange, it will be cheerfully done – no questions asked. Garments must be in original condition. Of course shipping costs to and from each destination are the responsibility of the purchaser and cannot be refunded. Embroidered garments are a final sale. We, at Head To Toe Uniforms Inc., respect you, the customer. Please respect our terms. Thank you!