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FAQ | Uniform & Scrub Shop – Brands, Pricing & Shipping Information

FAQ | Uniform & Scrub Shop - Brands, Pricing, Shipping & Policies

What uniforms brands do you carry?

We carry all the popular uniforms brands of today: Simon Chang, MOBB, Carolyn Design, Joanne Martin, to name a few.

How long until I receive my order?

We endeavor to process & ship your order in a timely fashion. Standard turnaround time is 2-4 weeks. You will receive an email from Head to Toe Uniforms once your order ships. If your order is on "back order" we can give you an ETA.

I live in Toronto. Is there a showroom I can go to try on the garments?

There is no showroom. We are an online store only. In order to best serve your needs we do send out sample packages for office fittings. Please call us for details at 416-785-1884.

I have a question, who can I contact?

You can call us at 888-785-1884 or email us at service@headtotoeuniforms.com, and we will be happy to answer any questions.

What are the costs involved with embroidery?

If you have embroidered your company logo before, then you probably have a DIGITAL file of it & you do not have to go through the digitizing process. Just forward to us the DST file along with a PDF of your logo & we will take it from there. The only cost you will incur is for the embroidery itself.

Embroidery can run from $5.00-$10.00/garment depending upon the stitch count of the logo & the number of pieces being embroidered.

If you do not have a digital file of your logo, then digitization is $100.00. It is a one-time fee & you can re-use it for as long as you keep that logo. Any changes to your existing logo will require new digitization & a new fee.

What if I don't have a logo or do not want it embroidered but just want my personal name &/or title embroidered?

In this case, no digitizing fees apply. The only fee is for embroidery of name which is roughly $15.00 (it goes by character count & # of lines used.)

My tracking number says that my order has been delivered but I haven’t received it yet. What do I do?

Sometimes couriers will mark a package as delivered a few days before delivery. Please wait 2 business days and if you still have not received it email us at service@headtotoeuniforms.com and we'll be happy to help!

Please note that we are not responsible for lost or stolen packages. Once an order has shipped, we are unable to retrieve it if an incorrect shipping address was entered at checkout. To ensure smooth delivery, please double check that all shipping information is accurate before placing your order.

What if I want to return/exchange my order or the garment doesn't fit?

If, for any reason, you need to return part or all of your order, you may do so. You can also view our full exchange/refund policy here.

  • Exchanges: Exchanges have no time limit on them.
  • Refunds: In order to qualify for a refund, you may have the garments in your possession for no more than 7 days (shipping days are NOT included in the 7 days); otherwise, a credit note will be issued.
  • Restocking Fee: All products are subject to a $10.00 restocking fee.
  • Garment Condition: Garments must be in original condition—not worn & with tags intact.
  • Final Sale Items: All Head to Toe Uniforms custom embroidered items & clearance items are FINAL SALE.

All transport charges are the responsibility of the purchaser. Collect return shipments will not be accepted.

HAVE MORE QUESTIONS? REACH OUT TO OUR CUSTOMER SERVICE TEAM TODAY!

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